Ameritech SBC (now AT & T)

mark steiner, inc. developed an online assessment tool for Ameritech that facilitated the delivery of online assessments for customer service representatives across their intranet. The solution was comprised of  3 components:  the actual quiz; a quiz builder application which allowed non-technical instructors to create their own quizzes; and a results reviewer which allowed instructors to view the  scores of students on various tests, including the ability to view specific responses, compare scores across various tests and cities, and perform an item analysis.